The Customer has the right of withdrawal with reference to the order, without having to provide reasons, within fourteen (14) calendar days from the date on which the aforementioned or a designated third party, other than the carrier, has physically taken delivery of the Goods.

To exercise this right, the Customer must communicate the intention to withdraw within the term of (14) fourteen days: by registered letter with return receipt sent by post to the address Ippocrate Srl – Via Po, 134, 43125 Parma (PR) – Italy; or by e-mail to segreteria@ippocrateparma.it.

Our customer service will indicate how to return the asset. We reserve the right not to accept the returned Goods in a way that differs from the methods communicated.

The Customer undertakes to return the Goods to us without delay and in any case within fourteen (14) calendar days from the communication of the intention to exercise the withdrawal.

The direct return costs will be borne by the Customer.

We will refund the amount paid at the time of the order, including shipping costs (excluding any additional costs, where the Customer has opted for a more expensive shipping method than the proposed standard shipping), within fourteen (14) days of calendar from the date on which we received notice of the intention to withdraw from the order. However, we reserve the right to postpone the reimbursement until the actual receipt of the Goods or until the Customer has received proof of shipment of the Goods, whichever occurs first. We will refund using the same payment method used for the initial transaction, unless a different payment method is explicitly agreed with the Customer.

The Customer may be held responsible for the depreciation of the Asset due to manipulations other than those necessary in order to establish its nature, characteristics and correct use.

Exceptions to the right of withdrawal

The ordering of the following Goods does not allow the exercise of the right of withdrawal:

  • All medications. Many drugs are prone to deterioration in the presence of heat or direct exposure to the sun. As it is impossible to ascertain that the drugs have been properly treated after delivery, they can no longer be marketed. For this reason, no withdrawal option applies to drugs;
  • Goods unsealed after delivery and which cannot be returned for reasons of hygiene or health protection;
  • the Goods packaged according to the Customer’s specifications or clearly personalized;
  • the supply of goods that are liable to deteriorate or expire rapidly.

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